Postmortem -
Read details
Aug 19, 18:25 EDT
Resolved -
This incident has been resolved.
Aug 19, 12:42 EDT
Update -
We have synced services during the issue and recovery completed. If you have any questions and concerns on the affected services, kindly get in touch via support@alpaca.markets
Aug 19, 12:41 EDT
Monitoring -
We have fixed the underlying root cause of the issue. We are recovering the services such as JNLCs, Instant funding now.
Aug 19, 12:19 EDT
Identified -
Restart of DB instance completed. We are able to see the services are back to normal
Aug 19, 11:41 EDT
Update -
We are restarting the DB instance causing the issue.
Aug 19, 11:36 EDT
Update -
Suspect the issue was caused by a change posting excessive notification at DB level. We are restarting services as a part of recovery
Aug 19, 11:18 EDT
Update -
We are continuing to investigate this issue.
Aug 19, 11:04 EDT
Update -
We are seeing issues at database level affecting multiple services. Team is actively working on the recovery.
Aug 19, 11:04 EDT
Investigating -
We are currently investigating this issue.
Aug 19, 10:44 EDT